Field Services

Toughbook reliability plus industry-leading software applications equal powerful field service solutions. Excellent customer service is about getting the job done right the first time. Toughbooks support workforce management software programs so you can access customer service histories instantly. Access repair manuals and manufacturers' updates to solve problems immediately, so repeat visits are not necessary. Get real-time parts inventory, tracking and pricing information. Accelerate billing cycles and revenue generation with a single electronic entry of information from the field, reducing errors and delays caused by the re-entry of information from handwritten forms.

Applications


Feature Benefits

Panasonic Toughbook Real-Time Wireless Communications
Real-Time Wireless Communications
With a wireless-ready Toughbook, field technicians can start and end the day in the field, completing more jobs per day. No need to pick up job orders at the operations office or return paper forms at night. Transmit new work assignments to field technicians as soon as they are received. Instantly dispatch the closest or best-equipped teams. Update service records and manage parts inventory in real-time. Field personnel can also process payments, provide customers with a printed copy of their work order and close out jobs on the spot. Toughbooks support all nationwide wireless networks including CDPD, DataTAC (MotientSM Network) and Mobitex (Cingular Interactive), and will support new technologies such as GSM/GPRS and 1xRTT/CDMA.
Panasonic Toughbook Integrated GPS System
Integrated GPS System
The Toughbook's optional, integrated Global Positioning Satellite system enables you to quickly access maps, street locations and driving directions without leaving your vehicle or relying on outdated, printed maps. You'll find job locations more quickly, eliminating costly delays when covering unfamiliar territory. You can also track technicians via an Automatic Vehicle Locating (AVL) system. By knowing the location of field personnel with specific skills, you can accurately send the correct team to handle specialized jobs.
Panasonic Toughbook Exceptional Portability
Exceptional Portability
Toughbooks are easy to carry in the field. The Toughbook 29 has a built-in handle for convenient portability as does the Toughbook 34, which only weighs 3.8 lbs. It is easy to hold in one hand while using tools or testing equipment in the other. The Toughbook 07 mini PC can be worn in the optional holster for unimpeded movement in tight spaces. And with the 1.5 lbs. MDWD (Mobile Data Wireless Display) touchscreen, using 802.11b, you can work up to 300 ft. from any wireless LAN-enabled Toughbook for unsurpassed mobility.